Crucial Accountability Book And Audio Companion (2nd Edition)

Cover Art for B01BCU9RB4, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson (September 09,2014) by Kerry Patterson;Joseph Grenny;Ron McMillan;Al Switzler;David Maxfield
ASIN: B07J18XPGC
Publisher: McGraw-Hill Education
Editions:
10 other editions of this product

Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.

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