Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Cover Art for 9781491580813, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al, Maxfield, David
ISBN: 9781491580813
Publisher: McGraw-Hill Education on Brilliance Audio
Published: 9 September, 2014
Format: Audio CD
Language: English

Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.

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