Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson (September 09,2014)
Kerry Patterson;Joseph Grenny;Ron McMillan;Al Switzler;David Maxfield
| ASIN: | B01BCU9RB4 |
| Publisher: | McGraw-Hill Education on Brilliance Audio (September 09,2014) |
| Editions: |
10 other editions
of this product
|
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson (September 09,2014)
Kerry Patterson;Joseph Grenny;Ron McMillan;Al Switzler;David Maxfield
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.
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