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Delivering Happiness
Tony Hsieh
スティーブ・ジョブズと比肩される新世代のカリスマ経営者の成功物語。最速8時間のスピード配送、長時間の電話対応...マニュアルなしのサービスの数々。圧倒的クチコミを生む秘密。まず、社員を幸せにする―類い稀な商才を持つ若者が、一度は巨万の富を手に入れながら、再び私財と情熱を注ぎ込み、苦難の末にビジネスと人生の目的を発見するまでの軌跡を描く。
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