Good Services: Decoding the Mystery of what Makes a Good Service
How to Design Services That Work
Louise Downe
ISBN: | 9789063695439 |
Publisher: | BIS Publishers |
Published: | 7 October, 2019 |
Format: | Paperback |
Language: | English |
Links | Hachette |
Editions: |
1 other edition
of this product
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Good Services: Decoding the Mystery of what Makes a Good Service
How to Design Services That Work
Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users.Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
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