Total Quality Management and Operational Excellence
John S. Oakland
ISBN: | 9781317808428 |
Publisher: | Routledge |
Published: | 24 April, 2014 |
Format: | eBook |
Editions: |
12 other editions
of this product
|
Total Quality Management and Operational Excellence
John S. Oakland
The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance impr
Shop Preferences
Customize which shops to display. You can include the following shops by logging in to change your settings.