Difficult Conversations
How to Discuss What Matters Most
Douglas Stone, Bruce Patton
ISBN: | 9781101496763 |
Publisher: | Penguin Books |
Published: | 2 November, 2010 |
Format: | eBook |
Links | Penguin |
Editions: |
14 other editions
of this product
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Difficult Conversations
How to Discuss What Matters Most
Douglas Stone, Bruce Patton
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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