Difficult Conversations

How to Discuss What Matters Most

Cover Art for 9780143118442, Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen
ISBN: 9780143118442
Publisher: Penguin Books
Published: 2 November, 2010
Format: Paperback
Language: English
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The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask” We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving

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