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Difficult Conversations

How to Discuss What Matters Most

Difficult Conversations by Douglas Stone, ISBN: 9780143118442
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ISBN: 9780143118442
Publisher: Penguin Books
Published: November 2010
Format: Paperback
Language: English
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Editions: 12 other editions of this product

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Difficult Conversations

How to Discuss What Matters Most

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: . Decipher the underlying structure of every difficult conversation . Start a conversation without defensiveness . Listen for the meaning of what is not said . Stay balanced in the face of attacks and accusations . Move from emotion to productive problem solving

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