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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson, ISBN: 9780071829311
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ISBN: 9780071829311
Publisher: McGraw-Hill
Published: June 2013
Format: Paperback
Language: English
Links Australian Libraries
Editions: 5 other editions of this product

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.

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