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Crucial Confrontations : Tools for talking about broken promises, violated expectations, and bad behavior: Tools for talking about broken promises, violated expectations, and bad behavior

Crucial Confrontations : Tools for talking about broken promises, violated expectations, and bad behavior: Tools for talking about broken promises, violated expectations, and bad behavior by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, ISBN: 9780071457231
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ISBN: 9780071457231
Publisher: McGraw Hill Professional
Published: August 2004
Links Australian Libraries
Editions: 5 other editions of this product

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Crucial Confrontations : Tools for talking about broken promises, violated expectations, and bad behavior: Tools for talking about broken promises, violated expectations, and bad behavior

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations.

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