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Crucial Confrontations

Crucial Confrontations by Kerry Patterson, ISBN: 9780071446525
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ISBN: 9780071446525
Publisher: McGraw-Hill Companies
Published: September 2004
Format: Paperback
Links Australian Libraries
Editions: 5 other editions of this product

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Crucial Confrontations

The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats. Original. 100,000 first printing.

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