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Defensive Design for the Web : How to Improve Error Messages, Help, Forms, and Other Crisis Points

Cover Art for 9780735714106, Defensive Design for the Web by Matthew Linderman
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EAN: 0752064714101
Publisher: Pearson Education
Published: 12 March, 2004
Language: English

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Defensive Design for the Web : How to Improve Error Messages, Help, Forms, and Other Crisis Points

Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design.

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